I used to only fly Southwest because not only were their prices really affordable but the customer service was stellar! Ever since COVID, their customer service has been absolutely abismal. They have cancelled my flights, sent me flights changes weekly, and booted me from a flight because they upped the price and wanted to resell my seat and the newer high price. They then rebooked me on a flight that was twice as long and arrived too late to attend the seminar! I will never fly SWA again.
