southwest

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Southwest is horrible at accommodating…

Southwest is horrible at accommodating during this pandemic, my 1 year to use my tickets expires on 6/19/21 and trying to rebook for 6/26/21 and they won’t accommodate me, because I have to wait till they expire first, lose $100 for each ticket and hope they have seats for 6/26/21, and if not I’m SOL, even though they would be making money cause I need to purchase a 3rd ticket!!! They told me this is how the airlines makes money, so disappointed in this outcome during the pandemic!!!

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Date of experience: Mar 20, 2021