I will never in my life fly southwest! Back in June my mother booked flights to be apart of my brothers wedding, nys had shut down travel so she could not make it. Southwest REFUSED to give her, her money back but gave her credit towards her next flight. Well her next flight was scheduled on March 29th but my mother unfortunately lost her battle with cancer on the 24th. I called to get her money back, they would not transfer the tickets into my dads name and are REQUIRING a death certificate to prove her death. First off? Your a goddamn airline not a major credit card company or something of significance. You already refused her money back once and to make this a more awful situation than it already is. BE ASHAMED of yourselves. You’ve held onto her money sense JUNE 2020!!!!!! Now she’s passed away and your still difficult. I will NEVER fly southwest again, I will not support you. My mother only flew southwest. I will tell everyone I know my experience..word of mouth is a big deal. Given our circumstances && having to stay longer than anticipated United airline..issued a refund the very next day with no questions asked for our flights back ! A damn shame.
