I did a booking back in November 2020 before the Governor of DC put up a travel restriction due to Covid. When the travel restriction was implemented I canceled my reservation and since then haven't been traveling for leisure because of Covid. I called in SWA today and they said they will do me a favor and give me a voucher that will expires in 6-months, but they will deduct $100. On top of that the customer service "Liz" said that I can not talk to her manager that she is at the top in the chain of command/decision on this matter and they will not give me an extension without deducting money from the original purchasing price.
