Southwest cancelled my flight and took it upon themselves to rebook me for another flight scheduled for 3 days later. When I called to request a refund not only was I on hold for almost two hours, I was told that I could only get flight credit. Why should I only get flight credit when I paid for a flight to depart on December 23 and was not given one. Southwest stole my money! I paid for something that was not provided I should be entitled to a full refund given that I did not get what I paid for. What’s to stop Southwest from canceling every one’s flight every day and forcing them to get a credit. I don’t want a credit. I don’t want to ever fly Southwest again. I don’t need a credit. I need my money back since Southwest couldn’t deliver what I paid for. Southwest can’t keep my money. That is stealing!
