Southwest Hotels provided the worst, most botched up hotel reservation experience of my life, and I'm a 63-yr-old frequent traveler, so that takes some doing!In mid-March booked a hotel stay for 5 nights in June in Orange County. Received confirmation of the booking by Southwest, who was usin Agoda search engine. All seemed fine; Southwest even emailed me about the upcoming stay more than once to make sure I was organized. Then, we arrive on the day, and there is no booking in the hotel's system. An hour on the phone in the hotel lobby (mostly on hold) with Southwest Concierge, and finally they tell me they had a problem getting the payment that was successfully charged to my credit card in March to the hotel. No attempt to contact me. No attempt to fix it and find me another hotel. No offer of points for my trouble or.to compensate me in any way for the stress and inconvenience they caused me and my partner. Just s lame apology from the poor sap at the call center and an "offer" to refund me the money charged to my credit card in March in 7-10 business days.Southwest needs to GET OUT of the business of hotel booking, as a look in google shows their performance is horrendously bad. I will never use this joke of a service again, and neither should anyone who wants to be able to trust that their hitel confirmation actually IS a confirmation without having to follow up behind the booking agency. For your peace of mind, I recommend you AVOID SOUTHWEST HOTELS ENTIRELY and Use Booking.com instead. That's who I turned to to secure a hotel stay at the last minute. I've used them dozens of times with no issues like this. Until Southwest Hotels can get its act together, it is likely to cause you grief.
