Today I received an email form Small-PDF regarding a prince increase. While I understand companies are in business to make money, I felt a different approach form Small-PDF was worth trying. I suggested for long time customers like me, how about they charge a onetime fee, and then we'll never pay any fee's after that. It's kind of a one payment, and then you have the service for life. While I didn't get that deal, they agreed to lower my cost to the original price and wouldn't raise it. I was good with that. Bottom line, they reached out, made things right, and I'll keep moving forward with Small-PDF. Thanks for the great customer service everyone.
