This is a complete scam, i have been trying to cancel my subs plan for a long time, but I'm not able to log in even with the correct login details, and i tried to reset my password many times, but i don't receive any password reset email, i have sent them email also, but they don't respond, i have also tried their live chat, and they do immediately disconnect chat, when mention my problem, stat away.... i will file a complaint and cancel the subscription from my credit card company.