shutterstock

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Customer Service - absence

I signed up thinking it was a freemium trial. "By signing up for a free trial with Shutterstock, you can license any 10 images for free in your first month. Sign up is easy, just use the code below at checkout to get started".So I did.They then upgraded without notifying me onto their premium plan and charged me for 10 months, with no use of the account. Only when I saw it in my bank statement did I realise.I asked for a refund. They deflected and ignored me. I wish I had read just how pitiful they are with customers before signing up. Do not go anywhere near these guys.

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Date of experience: Sep 22, 2022