I am so worked up about these guys. I just paid $125 for a video plan (YES, a recommended video plan, not an image plan) that included 50 credits. I assumed it was for 50 images/videos which is now the industry norm. But No..., one video costs 25 credits, so when you use 1, you can't download another video. (The math doesn't work, but that's how it worked.) I called and was told that I might receive a refund for half the $125, but that I had already spent $62.50 on the video I had already downloaded. The sad thing is that they actually have decent content and great search. I was really psyched to dive into my project, but instead, I am poorer and have a negative cloud on my day. Oh well, writing this review sure helped.