I have an account with this company. When I signed up for a 350 download per month account, it was not clear that I was signing up for a year without the ability to cancel. Okay, fine, I decided in my line of work I'd probably use them. Anytime I am searching shutterstock and am not logged in, even when I do log in from the photo's page to download it doesn't recognize that I have an account. I have to log in from the main page for it to see my credits. Well, today I accidentally bought a new account thinking I was using one of my downloads. They refused to refund me for an additional 10 credit plan (an extra 30.00 per month) and use one of my credits from my existing plan instead. They said one of the credits from my new accounts had already been used, so they could not issue the refund. This is absurd, as I have around 300 credits left on my actual account for this month. For someone who pays a lot every month for a huge amount of credits, and who reached out to their chat within seconds to let them know what happened, this seems absurd. The best he would agree to do was have a supervisor email me within the next 2 days to discuss a partial refund. It didn't even cross my mind to worry that it would be this difficult to handle. I was annoyed at the mistake and that I'd have to waste time talking to customer service, but to charge me 30 dollars for one photo when I already pay for a hefty plan and reached out immediately is a terrible business practice and awful way to treat a long-time paying customer.
