They don't offer any kind of phone technical support. I've had a Shopify webstore for about 5 years and have been happy until now. Every time there was a problem with my store, I've been able to contact their technical support line and they've been quick to help me fix things. I tried calling today, and heard a message that they shut down the technical support line. Wow really??? I am paying for 24/7 support as part of my plan and now I don't have 24/7...or any kind of support. They direct you to visit their support center community page where you have to waste countless hours searching for an answer from other customers. In other words, their version of 24/7 tech support is to have you and other customers figured it out for you own selves. I'm a small business owner. I don't have hours and hours to waste trying to figure out technical problems with my website? And while my website is down, I stand to lose far far far more money on lost sales than had I went with a competitor. I would go with any company that offers good phone support over shopify even if the competitor costs more...as you're going to lose more money and cause yourself incredible amounts of stress endlessly searching through their community for answers.I feel absolutely betrayed and lied too. I would recommend that you avoid this company at all costs. I plan on switching to another company that has support.
