I became a customer of Shopify over five years ago and in the beginning their support was great! You could talk with a human and get complicated support issues taken care of quickly. Now chat or email are the only choices and complicated issues are never resolved. I have requested many times that they bring back phone support espcially for established customers with retail businesses, but they haven't. I cannot recommend Shopify as an on-line platform. If they bring back phone support I will gladly change my review.
