Shopify

1.4
1.4 from 1.6K Reviews and Ratings
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Extremely poor customer service

I reached out to Shopify with my personal info and also had to give the business name as it was required online. Someone contacted me to set up an initial meeting and someone different called the business and made an appointment with my husband. After I had the initial meeting with Shopify they made a follow up meeting to go into processing fees etc. My husband canceled his appointment as it was just a waste of time and a double booking. Shopify or the guy he was booked with named Dan who said he didn't want to cancel the appointment with my husband but instead to cancel my second appointment since he was supposed to be the rep and it was some kind of discrepancy on their end. We said no we wanted to continue with my second appointment and Shopify decided to cancel both the initial appointment with my husband and my second appointment with them and told us someone would contact us within a week to set something up properly. Never heard from them. Very sloppy. Doesn't look like they know what they are doing or Dan just had a hissy fit.

1
Date of experience: Jun 19, 2024