The customer service agents are literally reading from the Shopify help center. They have absolutely no understanding of their own system and they actually further complicate things for you rather than actually listening and reading what you send them because all you can do is talk to them via chat or email, someone located outside of the country. Yep, that’s right, only chat or email you cannot speak with anyone ever. This company has one of the highest profit margins for any publicly traded company in history at 29% because they don’t care about their customer service at all. I cannot tell you as a business owner how incredibly frustrating it is having to teach their own customer service agents how to solve my own problems and then only to have them screw everything up and make even more problems for me to unwind and fix through a chat!?? Absolutely horrendous if you are looking to get any type of support, good luck!
