Since July, Shopify has been holding 586,20€ of our nonprofit organization’s funds without resolution. Here’s the story:Allowed Use of Shopify Payments: Shopify allowed us to use Shopify Payments, which we did, receiving some payments.Document Request AFTER Payments: Only after we received payments did they request legal documents. It’s confusing (and concerning) that they enabled this feature before confirming eligibility.Incorrect Document Demands: They’re asking for an official commercial registration, but we’re a nonprofit in Portugal, where nonprofits don’t have commercial registrations. We provided all legally required documents, yet nothing has happened.Customer Support Nightmare: I’ve contacted Shopify Support repeatedly, and they are either unhelpful or just tell me “it’s with another team.” It’s been over 3 months, and still, Shopify is holding our funds with no solution in sight.If you’re considering Shopify, please think twice. Nonprofits, especially, beware—this has been a frustrating and unresolved experience. Our advice: steer clear if you value reliable support and transparency.
