Shopify

1.4
1.4 from 1.6K Reviews and Ratings
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Worst customer service experience

I have never opened a store or used Shopify and I never will. My email was used to open a store without my knowledge. After spending almost 3 hours trying to get through their incredibly frustrating automated chat to talk to a real human, I was told that they would send my request to delete this hacked account to a different department. It has been over 2 days and I have heard nothing. This company has the worst customer service I think I have ever experienced. I don't even understand it. Someone fraudulently made a store with my email, added banking information, Payment information, and added a two factor authentication code so that I can't log in, and their response is "yeah we can't freeze or delete that account". I hate that I even was made known of this crappy company.

1
Date of experience: Dec 17, 2024