I’m beyond disappointed with Shopify’s service, especially in how they handle chargebacks. Despite charging substantial merchant and service fees, they take zero responsibility when issues arise. When I experienced a chargeback, Shopify provided no documentation, no evidence, and offered no support in defending the transaction.What’s worse is their response they simply state, “We don’t get involved in chargebacks,” and push the entire responsibility back onto the merchant. This is completely unacceptable for a platform that profits off its users with high fees. If you won’t support your merchants during disputes, what exactly are we paying for?Attempts to escalate the matter led nowhere. The so-called “manager” claimed it was already at the highest level of support. There was no accountability, no communication, and no resolution just vague answers and a dismissive attitude.Shopify is quick to collect fees, but when it comes to actually providing service or protecting your business, they’re nowhere to be found. This experience has shown me that Shopify is not a partner it’s a platform that leaves merchants to deal with critical issues alone while continuing to profit from our hard work.If you’re a serious business looking for a reliable partner, I highly recommend reconsidering Shopify. They don’t stand behind their merchants when it matters most.
