As a small business owner, I rely on timely communication — especially when it comes to payment issues. Unfortunately, my experience with Shopify Support has been deeply frustrating. After submitting a ticket regarding a critical payout delay, I waited several days without any update. When I finally received a reply and responded promptly, the support team failed to follow up — leaving my case stalled and unresolved.To make matters worse, every step of the process introduced additional delays: even once the issue is hopefully solved, I will probably need to wait another 2–3 business days to receive the actual payout. This lag severely disrupted my ability to pay suppliers and keep operations running smoothly.Repeated attempts to follow up — including through live chat — were met with generic replies, long wait times, and unclear next steps. The issue was supposedly marked as “high priority,” yet days passed without progress or resolution.It’s deeply concerning that a platform so widely used by entrepreneurs fails to maintain basic responsiveness in mission-critical support. If Shopify values its sellers, it needs to significantly improve its internal response times and accountability for unresolved tickets.
