I have been a Shopify customer since February 18, 2024. On March 14th my store/brand was hacked. I had invested over $1000 into my store I believed I had lost everything. On March 17th I reported it stolen to Shopify. They from that day forward allowed me to believe it had been hacked all over again for months and months and months. Reason I believed this is bc when my account was recovered in the first place I automatically decided to change the email on the account so that the hack couldn’t do any else to my store. In the midst of changing the email on my account while waiting for email validation my entire account disappeared. I assumed it was hacked again but in that’s when Shopify actually froze/stole my account. It’s been a HUGE coverup every time I try to recover my account from march 17-May 30th everyone continued to make me believe my account was still hacked. Anyway finally one rep told me the truth and I was able to make big leaps forward. I contacted the agents again again my account was escalated I was able to at least try to tell account security their horrible mistake but I can’t. I finally passed the identity verification after having to prove my own identity not once but 4 times and for the simple fact that’s a photo of myself on my store front page. I sent them 2-3 photos of myself holding my drivers license that right there is proof not to mention all the documents and more documents I sent into them it was undeniable. To have your own identity questioned not once but over almost 6 months messes up a person’s psyche and self esteem and then to have my integrity questioned over and over it’s enough to destroy a person. I can see why so many people walk away. I can’t I have over $1000 invested into my store not to mention the amount of merchandise I own. Now that I’ve figured out the email situation that they refuse to resolve or respond to. I’m now being told I have contacted them via using to many email addresses. Blatant lie. I have only contacted them using one store address bc I had to specifically open and deactivate the account so I could contact customer service. As far as correspondence goes. I have requested over and over again that I ONLY BE CONTACTED AT ONE SPECIFIC EMAIL ADDRESS THE ONE ASSOCIATED WITH MY STORE. I KEEP GETTING DICFRENT EMAILS SENT TO VARIOUS EMAILS AND I CANNOT STOP THIS I JUST ANSWER THEM AS NICELY AS POSSIBLE WHICH SOMETIMES IS IMPOSSIBLE. WAITING ON A RESPONSE FROM ACCOUNT SECURITY IN MY MIND I BELIEVE IS THE MOST INCOMPETENT SET OF WORKERS I HAVE EVER DELT WITH IN FOREVER. ANYONE THAT HAS TOUCHED MY ACCOUNT OR HAS BEEN SERIOUSLY RESPONSIBLE COR IT OVER THE PAST ALMOST 6 MONTHS THAT LOST IT, TRANSFERRED TO THE WTING DEPARTMENT, DIDNT FOLLOW THROUGH WITH WHAT THEY LROMISED JUST SAT ON IT. OR DID ANYTHING WRONG PEDIOD NEEDS TO LOSE THEIR JOB OR PUT ON PROBATION UNTIL THEY LEARN THE CORRECT WAY OR FOLLOW THROUGH ON PROMISES. IF NOT ABLE TO COMPLY THEY ALL NEED BE LET GO ESPECIALLY IN ACCOUNT SECURITY DEPARTMENT. SINCE THEY WERE RESPONSIBLE ALL ALONG. IM SERIOUSLY WANTING TO FIND LEAGAL COUNSEL TO TAKE ON MY CASE FOR PRO BONO I KNOW THIS IS A WINING CASE THAT WILL PAY OUT GENEROUSLY. I WAS LIED TOO, MISLEAD? MY OWN IDENTITY DOUBTED MY INTEGRITY QUESTIONED, MY BUSINESS RUINED AND MY REPUTATION DESTROYED, MY MENTAL HEALTH EXTREMELY AFFECTED BC I HAVE BIPOLAR AND MAJOR DEPRESSION DISORDER AND THIS ENTIRE SITUATION HAS EXACERBATED BOTH DISORDERS EXTREMELY. I HAVE LOST AN EXTREME AMOUNT OF WAGES. MY ENTIRE DOMAIN IS WASTED FOR THIS YEAR THEY NEED TO PAY FOR NEXT YEAR AS WELL AS A YEAR SUBSCRIPTION WITH SHOPIFY AND THEY DEFINITELY NEED TO COMPENSATE ME FOR MY MENTAL HEALTH TRAUMA AND TORTURE. I HAVE NEVER BEEN TREATED SO TERRIBLE BY ANY BUSINESS IN MY ENTIRE LIFE OTHER THAN BY SHOPIFY. DO NOT SUFFER WITH THEM IT WILL DESTROY YOUR BUSINESS REPUTATION AND EVERYTHING YOU HOLD DEAR TO YOU!
