I’m extremely disappointed with Sephora’s customer service after purchasing a defective and unsafe product from their Miami store.I bought the Moroccan Oil Blow-Dry Brush while visiting the U.S., expecting a high-quality product from a reputable retailer. However, after only two uses, the bristles melted, making the brush completely unusable and dangerous to use.When I contacted Sephora customer service, they dismissed my complaint, telling me to "return it in-store"—which is impossible, since I was a tourist and am no longer in the U.S.! I repeatedly explained my situation, requesting a fair resolution (such as store credit), yet Sephora ignored my concerns and refused to take responsibility for selling a defective product.This is not just about poor service—it’s about SAFETY. A heat styling tool that melts during use is a fire hazard, and Sephora’s refusal to address this issue is unacceptable.As a content creator with 45,000 followers, I feel obligated to warn others about this experience. If a company refuses to stand behind the products they sell, why should customers trust them?💡 Sephora, you still have a chance to make this right. I hope you take responsibility before this issue becomes even more public.#SephoraFail #DefectiveProduct #UnsafeBeauty #CustomerServiceFail #MoroccanOil
