It's not often I leave a review but I felt I should after experiencing such bad service.1) We still had issues with our emails going into spam as the IP's are blacklisted by a lot of major domains - not what you'd expect from this kind of service2) Our account was suspended three times, all of which were deemed to be false positives and I was then unsuspended by the compliance team. This is all well and good, other than for the fact that I didn't actually know we'd been suspended until someone came to me saying their emails weren't getting delivered. When they wrongly suspend you, they don't notify you, or manually review the suspension that has been made.3) Customer service is almost non existent. I requested a callback three times and never actually got a single call. Live chat is slow and the staff that monitor it aren't generally that helpful. The final straw for me was when I contacted them on the third suspension and was told I would have to wait for the compliance team to be in at 07:00 PST. That was a 4 hour wait from my timezone but I waited patiently, and finally got a response around 09:30 PST and my account was once again unsuspended.There are a lot of SMTP services out there and Sendgrid, unfortunately for me is bottom of the pile
