seatgeek

4.3
4.3 from 1.8K Reviews and Ratings
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Never reimbursed for a ticket purchase but never received

Ticket was paid for. Later in the day, after being told the ticket was ready, I attempted to download it, I received a message that, “something went wrong,” After several attempts, I called SeatGeek, and they were unable to help and asked me to screenshot and send them my “can’t download” email. Later in the day I received another email saying the the transaction had been cancelled. I did go to the event purchasing a second ticket through the university’s website. Sure enough, while sitting in the stands watching the game, I received an email saying that the original ticket had gone through and was now ready to download. I called SeatGeek the next day, and I received an apology plus a promise of being reimbursed within 3 or 4 business days for my original purchase. Still haven’t heard from SeatGeek. I was lucky that this was a cheap ticket. I would hate to think what it would have been like if this had been a major purchase like upcoming World Series tickets. I have always used SeatGeek successfully in the past. They have always been my first choice when it comes to purchasing tickets for numerous events. However, I regret to say that I’ll be ordering my world series tickets through StubHub, due to concerns that I might never receive the tickets if I go through SestGeek.Regards,RK

1
Date of experience: Sep 26, 2024