We purchased tickets from SeatGeek for Game 6 of the World Series. We knew there was a chance that Game 6 would not happen, but felt comfortable buying from SeatGeek with their Buyer Protection Guarantee that our money would be refunded in full if the game was cancelled. By California State law, they must refund the full price paid to our credit card. However, rather than receiving a refund, they sent us an email providing a Credit to a future event. The email said we need to follow a link to their generic FAQs if we wanted a refund instead. The FAQs do not explain how to request the refund either. Instead they reference you'll receive an email with instructions. It's a dead end circular reference with no real help. Their AI Chat Bot was not helpful either. I could not find a phone number or any way to contact them directly. I have had to dispute the charges through my credit card now. I should not have to waste time and dispute charges to request a refund that by California Law is a requirement for a cancelled event. SeatGeek is very shady in not providing the refund automatically. And putting the burden on the consumer to jump through all kinds of hoops to get the resolution required by law. I will NOT be using SeatGeek for any events in the future. Ticketmaster would have automatically provided a refund and would have saved me this hassle.
