I am writing regarding a recent experience with SeatGeek, that I believe reflects fraudulent practices and extremely poor customer service.On February 11th, I attempted to purchase tickets for a Beyoncé concert through SeatGeek's website. My first transaction was declined on their website due to my credit card company stopping the payment, suspecting fraud. I then reattempted the purchase, and this time the payment went through. However, there was only a three-minute interval between the two transactions, and I was subsequently charged twice on my credit card.Concerned about the duplicate charges, I reached out to SeatGeek's customer service for clarification on why they attempted to rerun my card after the initial transaction was declined. Unfortunately, my experience with their customer service was deeply frustrating. The representatives I spoke with were unhelpful, often hanging up on me and refusing to escalate my concerns to a manager. Each time, I was told that my issue would be "escalated internally," but I was never given the opportunity to speak with someone who could provide further assistance.After waiting for a follow-up email, I was instructed to resell the tickets. However, I have not received any tickets—electronic or otherwise—and nothing is visible in my account. This situation is not only confusing but also unacceptable, as I am left with duplicate charges and no tickets to show for my purchase.I believe that SeatGeek's practices are misleading and potentially fraudulent, and their customer service is severely lacking. This is really a simple fix!
