Item was delivered to me, but parcel has gone missing, contacted customer service, they told me that its MY responsbility to submit a claim. So i try and submit a claim, Which was only possible by the account holder. Now they have opened a case, where they have to do an investigation, and telling me its still my responsbility and they have limited responsibility. Which is clearly insanity, surely where there are restrictions on who can claim with a courier, this is entirely on them. I literally cannot believe this situation, the worst customer service I have experienced in a long time! Now I dont have an item and they have my money and im just at their mercy for X period of time before they decide what to do.
