I had a pink 2 TB external hard drive that stopped working while under warranty. It also included data recovery services. I contacted them for help via chat and received excellent customer service to set up my claim. I sent in my hard drive with the label sent to me via UPS and they immediately sent me a replacement 2TB hard drive in black. No biggie on the color. I was told 30 days for data recovery to be completed. 30 days came and no update on my case. I chatted again and I was advised it's 30 business days. Again, with the holidays, no big deal. They ended up finishing the recovery by business day 25 or so and shipped me another hard drive with all of my data recovered. The hard drive I received with my recovered data has a larger capacity than my original one and is also black. Overall, I am extremely happy with the warranty program, services provided, and customer service. Chatting was very easy and they communicated well!
