I signed up for a free trial because I needed to some school materials for my son. Signed up with my credit card in order to get 30 days trial period. Got an email saying they will let me know before trial period ends. I never used their website again. Ten months after, I realised I’ve been charged $8,99 a month. I contacted them explaining I never received any email from them about the end of trial period. I checked my email several times and their first email was the last as well.I contacted them and explained the situation. I was completely honest with them. As per their refund policy, I could get one month refund. I was fully aware it was my mistake, but having no flexibility was really not nice. They make you subscribe for a “free trial” and then charge you without any further notice. I signed up for so many free trials on my phone and I always get notified when it is about to expire so I can cancel it on time. They replied to me with a generic response about their cancellation policy and refunded one month. I still hope they will re evaluate my case and refund me for something I did not use.UPDATE: After sending them another email, they refunded two months which I find unacceptable as I was charged for 10 months and did not use their website at all. They should really update their policy/website.UPDATE: After several emails with support team, I got refund for 6 out of 10 months. I am happy with this solution and I never wanted a full refund. My case escalated to a manager who saw this comment and realised I paid something I did not use. Thank you for understanding my situation. Whoever wants to subscribe to their website should pay attention and cancel free trial on time. They should also send email about charging your card each time they do it.
