samsung

1.3
1.3 from 1.1K Reviews and Ratings
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Samsung cannot be trusted with your money

I wanted to love the Samsung Galaxy S22 Ultra 512G - Samsung's "top of the line flagship model" but I don't. I hate it. The cellular radio in it is complete garbage. Put next to an unnamed $300 dollar piece connected to same tower on the same plan, the samsung pulls in a worse signal by 20 to 25 Dbm. Check Reddit, this is a wide spread problem. Yet Samsung's refuses to acknowledge it, refuses to provide reasonable support and cannot be bothered to stick to their promises. Despite buying the phone, a watch, a tablet, a TV, and a soundbar from them this year, they refuse to provide meaningful support for this 1500 dollar POS. Their support promised to schedule a call with escalated support within 48 hours. They never called. Nobody ever followed up to see the problem was resolved by phone, text or email. Samsung has become a company you cannot trust and they have lost my business for good.

1
Date of experience: Sep 28, 2022