worst experience I ever had with customer service. They are the worst .. they speak nicely but provide all false information. I had a TV delivered damaged and later reorder new one and promised to do the price match after shipping of the new order. After 40 days of several follow ups final they said, they changed the policies so they neither deliver the new TV nor do the price match.. which is literally they made my time waste and spoiled all my Kids summer holidays.. I dont do shopping on samsung.com and I prefer buying products from different company..