I ordered a Samsung refrigerator… the delivery and installation of the refrigerator was provided by Hermes. Samsung unfortunately does not do the delivery and installation. Hermes only installed the fridge without making any arrangements for water connection. Hermes said they don’t do water installation and Samsung said Hermes is supposed to do water installation. I will NOT recommend Samsung to anyone if the delivery and installation is so painful, how pathetic would After sales service be. I am now waiting for Samsung and Hermes to sort out who is responsible for water connection
