I have a pair of Samsung buds that had an issue after 6 months. I contacted support, who arranged for the repair. They collected from my house, kept me notified and sent the repaired item back to me.I was so impressed with the whole experience I wanted to leave a review. It was so easy to complete, extremely convenient with the collection and delivery. The repair was so quick to complete, including the return.Absolutely brilliant and scored 10/10!