🌟 1 Star — Samsung.com: Where Customer Service Goes to Die (But They’ll Transfer You There First)Ordered a brand new Samsung Series 5 Slim Fit Induction Hob direct from Samsung.com. It arrived looking sleek and modern — except for one small problem… they forgot the parts needed to actually install it. No brackets. No screws. No cooking.Naturally, I thought Samsung — a global tech giant — would sort this out in minutes.Instead, I entered the Samsung Service Vortex™, a place where calls are cut off, chats go nowhere, and every department claims it’s someone else’s problem.Emailed the UK Technical Team ✅Got passed to the Retail Team ✅Called them twice ✅✅Got transferred back to Technical ✅Cut off mid-call ✅✅Repeatedly asked for a supervisor, got ignored ✅✅✅Apparently, because I didn't open the box and discover the missing bits within 28 days, it's now my fault the box wasn't magically complete. I guess I should’ve put the hob in before the kitchen was finished? Maybe during the demolition?Samsung's solution? “You can buy the parts yourself.”That’s like buying a car, discovering it came without wheels, and being told:"Well, you didn’t complain quickly enough. Try Halfords."This wasn’t a third-party seller. This was Samsung direct. You expect better when buying from the manufacturer. You expect… I don’t know… basic accountability?So now I have a premium hob that can’t be fitted, a kitchen installer who’s had enough, and a corporate runaround worthy of a Netflix documentary.Still waiting. Still escalating. Still hungry.
