I am literally surprised by how many one-star reviews this software has... I work as a salesforce marketing cloud consultant (= not working for salesforce). So far, I have implemented this software to several clients from various fields (automotive, fashion, finance, gaming, etc.) and I can assure you that Salesforce CRM is rightfully the leading platform in the world. The reason why I rated 4 stars is that Salesforce could not be accessible for starting businesses with a limited investment budget. It costs a lot of money, easily tens of thousands of dollars! Especially, if you want to use more advanced features and have it implemented by professionals. But the investment is invaluable if you put a reasonable amount of data in it, automate everything you can, and use your data to communicate with your prospects using all possible channels in real-time. And of course, it happens there are occasional technical issues but it is not unexpected in case of using such a robust CRM.
