We had a very nice cruise with the Oasis in October 13 - and decided that this was certainly not our last trip with RCCL
On board we therefore filled out an application for membership of the Crown & Anchor Society and were told, that it would be a fortnight before we heard something in reply. WE HAVE NEVER HEARD FROM THEM.
After coming home I wrote RCCL an email praising the cruise and the ship we left a week earlier, and at the same time I asked them some questions regarding their new smoking policy effective from January 1st 2014. I HAVE NEVER HEARD FROM THEM.
As a danish citizen I contacted RCCL Nordic 2 weeks later explaining the trouble and after another two weeks we finally received our membership numbers. All we had to do was login on RCCL's website and activate them. My guess is, that WE'VE TRIED TO DO SO ABOUT A HUNDRED TIMES.
Quite soon I wrote RCCL USA and Nordic explaining a malfunction on their website - after a while I heard from Nordic, but NOT A WORD FROM RCCL HQ.
A month before Christmas the Nordic division emailed me telling that the american collegues responsible for the website were on holiday, but things would be fixed as soon as they were back. Just about a week earlier the Nordic division had let me know, that my questions regarding smoking policy would soon be answered from the department whom it concerns.
..and by the way we signed up for emails concerning campaigns, discounts and such, and have never received just one - and yes, we do check the spamfilter in our email. So even though we signed up, we receive nothing - and from our travel agent we know that there are lots of campaigns and offers. Maybe they're a secret to previous customers in order to lure som new ones into buying a cruise.
Tody is January 11th 2014, and I HAVE HEARD NOTHING SINCE LATE NOVEMBER 13
All this just to let future customers know, that you are ill adviced to expect any kind of service from RCCL once your cruise has ended.
