I have sailed with Royal. Caribbean many many times and am a a Diamond member in their loyalty scheme.ProsGood foodGood staffGood itinerariesIt’s good on board the ships.ConsOften a little on the expensive side Everything that they’re ‘corporate’ side are involved in!They will always prioritise their profits over the customer experience. So, When something goes wrong they are appalling - they are unapologetic, the on board ship staff blame everything on ‘corporate’, like Its a different company! Currently, During the Coronavirus they won’t give their customers any certainty of what is happening and leave it to the last minute to cancel itineraries.When itineraries are significantly changed, they never take responsibility on the impact that has in our holidays- they’re attitude is always ‘suck it up’.Though I enjoy the cruises when everything goes right, The lack of help, guidance and basic information on latest Coronavirus cruises frankly is the latest in a line of similar behaviour and I’ll now be looking for a new cruise line that is more open with its customers going forward.
