royalcaribbean

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Dishonest company

Dishonest company. The worst scam in getting you to book. Then steel your money. Booked a Cruise out of Baltimore Maryland. The governor of Md closed the port to all Cruises due to Covid 19 on March 14 th and a stay at home order was issued by the State and the CDC declares it level 4 unsafe to travel. I cancelled my family trip 2 weeks later. RCCL kept half my money with the excuse I canceled before the cruise was canceled by them. Before booking I was promised by the RCCL agent that if it became unsafe to travel, I would get 100% refund. If though this is recorded they lie just to get you to book. There should be a class action law suit. I am sure I am not alone. I’m out $11,000 for a cruise that never sailed

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Date of experience: Aug 07, 2020