All of us are experiencing hard times during this COVID 19 Pandemic! We work very hard everyday at our jobs, to pay our bills and maybe have some left over to pay for a cruise vacation! I have been notified by Royal Caribbean that they have cancelled my upcoming cruise due too the ongoing COVID 19 situation. I just spent over 3.5 hours on the phone to talk to someone about a refund that they clearly stated in the email and I have saved it for further action that I had the option to get a full refund of the total booking because they have cancelled the cruise because of the global suspension of there fleet!! They told me I wouldn't be getting a refund because they have decided on themselves that it will be a future cruise credit even though they had cancelled the cruise ,AND Not ME even though in my email from them cancelling the cruise one of the options I had was to get a FULL REFUND, but now they are holding my hard earned money hostage and won't refund it. It is Very Upsetting that they treat their Loyal customers like crap during this difficult time with Covid 19, and it is a shame that they won't refund our money when they chose to cancel the cruise for this reason, and I spent THOUSANDS OF DOLLARS on that cruise and won't get refunded. I know there are many of you dealing with the same thing, and I hope that you can get this resolved. I will never again do business with Royal Caribbean or any affiliation with them, there are other cruise lines that are better than Royal Caribbean.
