This company tries to extract as much cash from you at every stage of booking so be warned. There are hidden "extras" everywhere and the deal which you think you're getting isn't really what you're expecting. I have FCCs from a cancelled booking - the other day I booked a new cruise online - innocently following the guidelines on their website . To pay the £300 deposit, I entered a FCC number (which exactly covered this amount) and I also entered my credit card number (big mistake!). The £300 was taken from my credit card and the FCC was not applied!! Subsequently, I found out (from a RCI representative) that , if a new cruise is booked online, that is how it works...and you can apply a FCC after *paying* the £300 deposit! Apparently, you have to book over the phone so that the FCC is applied at the start ! What a fiasco! No wonder you can't get through to staff on the telephone. Be warned and check everything out before you apply your FCCs! Obtaining the FCCs last year was another nightmare...but that is another story! It's very hit and miss as to the quality of customer service too....sometimes the person who you (finally) get through to is very inept. Whole booking experience is very stressful. Have had no problem whatsoever with other cruiselines (Marella and Norwegian have been magnificent).
