I purchased a shore excursion in November of 2021 for a cruise out of Orlando on Royal Caribbean in January 2023. That excursion was $442.40 for a party of 6. This was for their thrill water park at their private island. A few months later Royal Caribbean changed the ship from harmony of the seas to wonder of the seas. In order to keep the same port, same itinerary and same dates, we had to agree to changing ships, which was fine even though the room was smaller than what we had originally. Later I received and email saying that my shore excursion was being refunded, which I never requested. I called and they said once it was listed again I could call to rebook it and get the price honored. Today I noticed that the excursion was finally listed. The price had almost doubled, now over $800, that is even with a 10% discount listed. I called to get the original price honored and spoke with multiple people, including a supervisor who informed me it would be impossible for them to honor the original price as they were incapable of changing the listed price. I explained how unethical it was to agree to a price (back in November) then refund it out without the customers consent, instead of simply transferring the shore excursion reservation. Then they decided to double the price after refunding a lower amount and not being reasonable and honoring the original purchase price. They continued to hold their ground. I then asked, well if you can’t physically give me a different price, which I find hard to believe, simply give me an onboard ship credit for the difference, which would be around $365. The most he said was possible was $100. Still waiting to hear back from a manager.
