Just had a terrible experience with the Royal Caribbean cruise line this week at the Cape Liberty port for Liberty of the Seas. After driving 6 hours to the port, I was met with news that our reservation could not be found. After trying to get answers from the staff at the port we were left with one answer- “we can not allow you on the boat today.” They could not provide us with any other information besides “they do not know why this happened.” After calling the RC corporate number numerous times and had a number of people confirm everything was good for our booking, the pier coordinators refused to let us on the boat and provide us with additional information as to why. As if this wasn’t disappointing enough, when we arrived to the port our luggage was taken to the boat. After finding out we could not set sail today we requested our luggage be returned to us. After waiting for 2 hours, 1 out of 3 suitcases were returned to us and we were told to return on Thursday to pick up the rest when the ship returns. To say I am disappointed is an understatement. And now to be told by the RC financial department that we may not be able to get a refund is even more disappointing. Although they seem like a nice cruising company, I highly recommend looking elsewhere. I would hate for others to be put in this situation. DO YOUR RESEARCH! There’s a reason as of June 2023 that they are in $21.01 billion in debt. SCAMMERS! $1,500 later and I am left with the feeling of utter shock and sadness.
