Disgusting customer service! We have just returned as a family from the Anthem of the seas cruise. We experienced a horrendous experience during check in due to my daughter having a different surname to me. At no point was I ever asked to bring documents regarding this despite booking months before travelling and had to then pay a locksmith to get into my home back in the UK to get the documents we needed. When eventually getting onto the cruise, two other families had children with different surnames and got straight on! The distress this caused us as a family was awful! I was out of pocket for paying for a locksmith and Royal Caribbean have offered no refund for this or apology. I will never travel with them again following this, shocking! And no empathy or understanding shown what so ever
