Royal Caribbean overall is not my choice of cruise line. They seem to appreciate quantity over quality. After spending a week on Harmony of the Seas, allowing them to take our luggage down for departure, to find our luggage was not there. I was later contacted by a hotel who stated their shuttle person accidental put it on their shuttle bus. I was already headed to the airport and could not go retrieve it, but the hotel person said they contacted Royal and they were going to send someone to pick it up and that was waiting. After not getting a update on it, Royal said they could not successfully locate the suitcase and will only compensate $300. That equates to one pair of shoes that was in the luggage. However, on top of their uptight staff, they would rather use the revolving door instead of trying to satisfy a returning customer. I will NEVER cruise with again! Poor customer service!
