royalcaribbean

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Lost my wallet and got treated like a criminal

Lost my wallet on the ship after final port visit. I went to guest services and reported it missing, the attendant was completely useless and failed to make me a new access card (new one didn’t open my door nor did it work when paying for items). I furthered the report to security (for insurance) and they treated me like a criminal and demanded to search my cabin. Upon searching my cabin they turned up with three guards and went through both my and three other cabin mates items asking about them. I found this experience completely appalling and I would never ever go with Royal Caribbean again (even if it was the only way off a sinking ship).

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Date of experience: Jan 15, 2024