Royal Caribbean is running a scam titled "Next Cruise". In December 2023 while on a Royal Cruise, I paid $200 for their "Next Cruise" program that states "You have 2 months from the date of purchase to pick your next ship and sail date in order to receive the savings of up to $600 USD per stateroom." I had 2 months from 12/17/2023. I booked another cruise 12/27/2023, well before the 2 months expiration. Nowhere does it state that I MUST or that I HAVE TO contact Royal directly to book my next cruise. Royal is now stating, after I paid $200 for the "Next Cruise" promotion, booked my Next Cruise, and fully paid for my Next Cruise, that I will not be receiving any of the "Next Cruise" benefits as advertised. After exhausting back and forth, Royal's solution was to refund my original $200 and that is all. I would like to cancel the entire cruise if that's the case, and Royal is saying I must pay a $500+ fee to cancel. Absolutely no common sense or actual Customer Service has been applied. False advertisement and a scam. Cruise with other lines, Royal is not worth it.
