royalcaribbean

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Worst Holiday Experience ever

Where shall I start! Our 7 day cruise on Quantum of the Seas was an absolute nightmare.Firstly the ship was overcrowded and noisy. Impossible to get a lounge or space in the spa or pool. There was a constant wait to use the lifts to go anywhere.The cabins were cramped and beds were extremely uncomfortable, making us wake every morning with sore backs.The decor was dated and everything looked worn and in need of an update.The food was mass produced and tasteless.We were hit up for everything little thing and pushed to spend money at every turn.The Solarium restaurant was supposedly for 18 and over but so many brought their children with them and nothing was done about it. No chance of having a quiet breakfast as tables full of screaming kids.Some of the shows were good but impossible to get a seat even when we reserved seats.We asked to have our bathroom sink fixed on day 2 but was never done!And to top it all off, two days after we finished our cruise, we were scammed out of over $1500 from our bank account to Royal Caribbean which they are denying! Two phone calls to Royal Caribbean and two very rude customer service officers so now going through our bank to dispute wrongful withdrawals.Would not recommend Royal Caribbean to anyone! If you have booked with them do yourselves a favour and cancel while you still can!An absolute criminal organisation

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Date of experience: Apr 04, 2025