DO NOT ORDER FROM ROUTLEDGE, terrible customer service. I ordered an expensive book and they have not charged me for it. I don't know if my card was declined but I have sent multiple emails to all different departments with no response trying to inform them, I have called multiple times and each time the person tells me they're going to connect me to the right department and then they hang up on me. Impossible to contact them. I don't want to get in trouble for never paying for this book because this company is too inept to respond to me and deal with this issue. I can't just ensure that I have the right amount of money in my bank account for the next 6 months until they realise and decide to suddenly charge me at an irritating time when I can't afford it. I thought buying the book directly from the supplier would be the most professional experience but that is definitely not the case, use a different retailer.
