I've ordered from Routledge several times and every time I place an order with 2 or more books, one will almost always get lost or take forever to arrive. I recently ordered 3 books back in late November 2023 but one never arrived or even shipped. I contacted customer service (who respond very slowly) who then had to contact other departments so I didn't receive an answer for an entire week! Book then shipped days after that. However, they didn't even give me a tracking number so was impossible to know where my book was.The customer service is a joke and their shipping is the worst I've ever experienced. Even when a representative "fixes" your issues, another one arises or the same problem just occurs again. I expected top-quality customer service since Routledge loves to overprice their books and claim to be a reputable academic resource. I've had better experiences with independent sellers on Ebay shipping their books in dirty boxes with no padding. At least those books actually arrive and have a tracking number! I'll no longer buy books from Routledge and I'm actually doing my wallet a favor atop of that. Good riddance.
