Update: After replying to the company with my dissatisfaction at not being offered a credit, they did respond with the requested credit voucher. My only complaint at this point is that this should have happened in their initial response and not have required my complaint to initiate customer service on their part. Issue resolved now to my satisfaction.Original review:I ordered a couple of t-shirts online only to discover that the shipping address had been auto-filled with an old billing address immediately after i’d submitted the order. i sent several emails providing the correct shipping address but received no response as expected per their very own “need to update address” link on their site. after receiving no response i submitted a request to cancel the order expecting to receive a future purchase credit as stated on their site. Two days later i received an email from them asking for my patience in receiving a response from them due to their being backed up on requests. Later that day the response i received was essentially sorry, can’t change the address as it is in a different country and no mention of a purchase credit at all, just a line saying that next time i should ensure the address entered is correct. Completely unsatisfactory. Don’t give them your trade.
