intuit

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Buggy UK VAT date handling

The software is getting particularly buggy in respect of UK VAT date handling. That is, it randomly changes dates in, for example, the start date for a VAT100 report if you select to include exceptions (never used to do that). Also, when you try to report a payment having been made you can't simply type in an alternative date as their software keeps changing it to a date in 2021. When you try to report specific bugs, the assumption by the chat personnel is that you are not very bright and they tend to ignore that you have tried multiple companies, different browsers etc. and the same thing happens and is repeatable. It's nothing to do with caches or cookies etc. These are replicatable bugs. It's as if they can't accept there is a bug at all and that it must be you.

2
Date of experience: Apr 02, 2025